What We Do - Scire

SCIRE Training & Development offer courses or individual coaching sessions including the following:

Recruitment & Interviewing Skills for Hiring Managers

This is a one day Course designed for those who, as part of their role are involved in the recruitment of employees.

Many Hiring Managers are charged with acquiring their organisations most valuable asset – their employees, and yet very few are given any training in how to recruit and successfully interview

During the day you will learn how to;

Formulate Job Profiles, Job Description and Person Specifications
How to manage and filter responses in order to interview only the most suitable candidates
How to prepare for and structure an interview
Which question types to use in order to gain the maximum from the process
How to evaluate interviews in order to make the right decision and manage the follow up process.

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Coaching

A one or two day course designed to enable those in supervisory roles to develop their team members’ skills by learning on the job. Coaching can happen at any time – it doesn’t need to be premeditated, with a wealth of benefits to the recipient if delivered properly.

During the day you will learn how to;

Explore, understand and develop the skills of successful coaching
Understand the Coaching Process
Identify the role of the four stage learning cycle in the development of team behaviour and skill
Analyse the preferred learning styles of others and apply appropriate coaching methods
Help build an organisational culture of coaching support
In the long term, significantly increase employee engagement and reduce staff turnover

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Delivering Appraisals & Personal Development Plans

Many organisations understand the importance of staff Appraisals and Personal Development plans for their business and the individual. If managed properly they can:

Increase & improve performance and productivity
Improve commitment & engagement
Improve staff retention
Given the obvious benefits why do very few companies train their Managers to deliver effective appraisals and construct personal development plans?

During the day you will learn how to:

Prepare for an Appraisal
How to review performance and competencies
Agree development / career planning
How to manage difficult conversations

Delivering Powerful Presentation

Designed to give those who deliver presentations the confidence and structure to leave a powerful and persuasive message with their audience. This is a highly interactive course where participants will deliver back a series of presentations to the group.

During the day you will learn how to:

Understand the needs of your audience
How to create and structure your presentation
How to use your verbal skills and body language to maximise the impact of your presentation
How to manage questions from your audience
Depending upon your needs this course can either be one or two days.

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Assertive Communication & Influencing Skills

This one day course is all about understanding behaviour. It is designed to look at various facets of behaviour and how yours can impact on those with whom you come in to contact. From here the participants will see how to use their behaviour to positively influence their interactions with others.

During the day you will learn how to;

Be able to recognise the characteristics of aggressive, passive and assertive behaviour and the effect these have on others
Understand how to analyse and adapt your own behaviour styles and learn how it can influence others positively
Be able to successfully influence your colleagues and clients, which will positively impact on the results of your business.

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Customer Service & Telephone Techniques

The way we speak to our Customers portrays the image that they have of our business. Without being too dramatic it can make or break a business. This one day course covers many aspects of dealing with Internal and External enquiries and professional customer service.

During the day you will learn how to:

Answer incoming calls in a professional, consistent and courteous manner
Manage your customer expectations
Deal with difficult customers including complaints[/section_acc] A one day course designed for those whose role involves any form of sales or business development activity. This could be over the phone or on a face to face basis.

During the day you will learn how to:

Set objectives from sales call and meetings
How to use advanced sales techniques to effectively question clients thus maximising the information gained to understand their precise requirements
Handle client objections effectively and appropriately
Basic negotiation skills.

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Management / Leadership Development

We are able to offer a variety of Management & Leadership based training for those people looking to move in to a more senior role through to further development for experienced Executives
These can be delivered through individual development, training room based workshops or by using off-site activities to fully challenge your team!
For further details of the specific learning activities on offer, please feel free to get in touch for an informal, confidential conversation.

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Each of the above courses can be tailored to your specific business and Industry to ensure a maximum return on your investment.

If there are other areas of employee development you wish to discuss, please feel free to contact me to discuss these further.